Support

Stuck on something? Most answers are below — and a real person reads every email.

I joined the waitlist — when do I get in?

Thumbs is in early access and we're letting people in gradually. You'll get an email from us the moment your spot opens up. Make sure emails from getthumbs.com aren't landing in spam.

Account & sign-in

If you can't sign in or you're locked out, email us from the address on your account and we'll get you back in. Include a short description of what you're seeing.

Photo verification

Every face on Thumbs is photo-verified. If your verification is stuck or was rejected and you think that's wrong, email us and we'll take a look — it's usually sorted within a day.

Reporting someone

You can report any profile, date, or chat directly in the app. Reports are reviewed by a person, and accounts that break the rules get removed. If something urgent happened, email us with "Report" in the subject line.

Staying safe on dates

Thumbs is built for meeting in person, so use common sense: meet in a public place, tell a friend where you're going, and trust your instincts. If anyone makes you feel unsafe, report them — and if you're in danger, contact local emergency services first.

Deleting your account

You can delete your account any time from Settings in the app. That permanently removes your profile, dates, chats, and connections.

Emails from us

Every email we send has an unsubscribe link at the bottom — one click and you're out. Deleting your account also stops the emails.